Politique d’expédition

Last updated: 17-04-2026

This Shipping Policy outlines how orders are processed, shipped, and delivered by CHAPLIN.

Order Processing

All orders are processed within 1–3 business days.

Please note:

  • Orders are not processed, shipped, or delivered on weekends or public holidays
  • During high-demand periods, processing times may be slightly extended

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

All orders are shipped from our fulfillment facilities in China.

Estimated delivery times vary depending on destination but are generally:

  • 7–10 business days worldwide

Please note that delivery times are estimates and may vary due to:

  • Customs processing
  • Local carrier delays
  • Seasonal demand or unforeseen circumstances

CHAPLIN is not responsible for delays once the shipment has been handed over to the carrier.

Shipping Costs

Shipping rates are calculated at checkout based on your location.

  • Free shipping is offered on orders over $125 USD

Any applicable shipping costs will be clearly displayed before completing your purchase.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

  • These charges are the responsibility of the customer
  • CHAPLIN has no control over these fees and cannot predict their amount

Failure to pay customs charges may result in delays, returns, or destruction of the shipment. In such cases, CHAPLIN is not responsible for any resulting loss.

Carriers

We work with a range of trusted international shipping partners depending on the destination.

The carrier used for your shipment may vary to ensure the most efficient delivery.

Lost or Delayed Shipments

If your order is significantly delayed or appears to be lost in transit, please contact us via:

We will investigate the issue and work with the carrier to resolve it. Where appropriate, we will provide a suitable solution in coordination with the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned due to incorrect or incomplete address information:

  • Additional shipping costs may apply for reshipment
  • CHAPLIN is not responsible for delays or failed deliveries resulting from incorrect information

Contact

For any questions regarding shipping, please contact us via the contact form or at:

contact@chaplinatelier.com