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Last updated: 17-04-2026
At CHAPLIN, we are committed to delivering products of the highest quality. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
You may request a return within 14 days of receiving your order.
Once your return request has been approved, you have 14 days to ship the item back to us.
To be eligible for a return, items must:
Be unused, unworn, and in original condition
Have all original tags attached
Be returned in their original packaging
Show no signs of wear, damage, or alteration
CHAPLIN reserves the right to refuse returns that do not meet these conditions.
To initiate a return or exchange, please contact us via:
Our contact form
Email: contact@chaplinatelier.com
Please include your order number and specify the item(s) you wish to return or exchange. We will provide further instructions.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect
We recommend using a trackable shipping method, as CHAPLIN is not responsible for lost or undelivered returns
Once your return has been received and inspected, approved refunds will be processed within 5 business days.
Refunds are issued to the original payment method
Original shipping costs are non-refundable, unless required by applicable law or in cases of error on our part
Exchanges are possible, subject to availability.
To request an exchange, please contact us via the contact form or at contact@chaplinatelier.com. We will guide you through the process.
The following items are not eligible for return:
Items that have been worn, used, or damaged
Items returned without original packaging or tags
Customized or made-to-order products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery via the contact form or at contact@chaplinatelier.com.
Please include clear photos of the issue so we can resolve it promptly.
For any questions regarding returns, refunds, or exchanges, please contact us via the contact form or at: